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Leading for Outcomes: Best Practices in Human Services

In today’s turbulent public sector environment of increased demand, compressed resources, complex social challenges and changing demographics, leaders are grappling with how to increase their capacity to deliver. Innovative executives in human services are taking the lead by moving to an outcomes-focused business model.

Yet, moving to an outcomes-focused business model takes a deft hand; leaders have to guide their organizations and stakeholders to new models of cross-boundary governance, new organizational structures, new enabling technologies and new methods of delivering services.

This webinar, hosted by the Ash Center at Harvard Kennedy School, will help public service leaders understand the challenges and opportunities of leading with an outcomes-focus, addressing questions such as:

- How does an outcomes-focused model improve organizational performance?
- How should a leader prepare the organizational culture for outcomes-focused management?
- What technologies and processes enable the collection and analysis of outcome measures?
- What are the steps to moving toward and sustaining an outcomes-focused organizational model?

Ample time will be allocated for audience Q&A. This webinar will be moderated by Jerry Mechling, founding director of Leadership for a Networked World and adjunct lecturer in public policy at Harvard Kennedy School. Panelists include:

For more information and registration, please visit the event page. 

Innovation through IT: How Should Leaders Plan for Emerging Technologies?

It is clear the capabilities of emerging information technology and network-enabled business models offer unprecedented improvements in effectiveness and efficiency, but public sector leaders face immense challenges identifying, testing, and adopting the advances.

In this online event our experts highlighted strategies that leaders and institutions can use to keep up with these new capacities and reveal tactics for pacing innovation within the governmental environment. They addressed questions such as:

After opening comments, ample time was devoted to audience Q&A.  The event was moderated by Professor Jerry Mechling. The panel included:

This event, hosted by the Government Innovators Network and the LNW Program, was one in a series of collaborations which feature prominent practitioners from business and government who provide insights into topical public policy challenges. For more information, links to resources and presenters' slides, visit our event page.

Cross-Boundary Transformation: Making it Happen through GIS

Policies and government services increasingly require matching citizen needs with government resources in contexts that are location and time specific.  Health and human services departments, for example, have applied GIS technology in disaster preparation and response in order to deliver interactive information to the public on emergency health zones, accessibility of shelters, readiness of supplies, and tracking of evacuees in the case of an emergency.

GIS helps push forward a new wave of IT-enabled change which pursues cross-boundary transformation.  As new geospatial and GIS technologies advance from localized tools to an enterprise-wide strategic resource they will support innovation broadly and deeply across government - from the governor's suite, to the cabinet level, to the city planner's office.

This event, hosted by the Government Innovators Network and Leadership for a Networked World was part of a series of collaborations which feature prominent practitioners from business and government who provide insights into topical public policy challenges.  Our expert panel discussed their experience in leading GIS initiatives and answered real-time questions from the audience.

The event was moderated by Jerry Mechling and the panel included:

For more information, and links to resources and presenters' slides, see our event page.

Nine Imperatives for Leadership of 311-Enabled Government

This forum was moderated by former Indianapolis Mayor Stephen Goldsmith, the Dan Paul Professor of Government at the Harvard Kennedy School.  The panel included:

On January 15-16, 2008, the Leadership for a Networked World Program convened a community of 311 industry leaders to the Harvard Kennedy School. At that event - "311: The Next Wave" - practitioners, technology and service providers, and Harvard faculty and researchers discussed the current state of the field, assessed visions for the future, and documented pathways forward to the transformation of the 311 enterprise.

The key objectives for the session were as follows:

The report Nine Imperatives for Leadership of 311-Enabled Government outlines their findings and discoveries.  This online event, co-sponsored by LNW, reassembled some of the discussants to highlight the report's findings.  For more information, as well as presenters' slides and related resources, visit our event page.

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