del.icio.usPUBLICATIONS
The Leadership for a Networked World (LNW) Program and the Harvard Policy Group on Network-Enabled Services and Government (HPG) conducts research and develops and distributes thought leadership on critical issues of technology driven innovation and governance for the public sector.
HPG PublicationsJerry Mechling, LNW Faculty Chair and Lecturer in Public Policy, Kennedy School of Government
Zachary Tumin, LNW Executive Director, Kennedy School of Government
Harvard Policy Group on Network-Enabled Services and Government Publications
Eight Imperatives for Leaders in Networked World Series of Reports
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Eight Imperatives for Leaders in a Networked World — Complete Series, 2000–2002 PDF
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Eight Imperatives for Leaders in a Networked World: Overview, 2000 PDF
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Eight Imperatives for Leaders in a Networked World: Imperative 1 — Focus on How IT Can Reshape Work and Public Sector Strategies, 2000 PDF
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Eight Imperatives for Leaders in a Networked World: Imperative 2 — Use IT for Strategic Innovation, Not Simply Tactical Automation, 2001 PDF
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Eight Imperatives for Leaders in a Networked World: Imperative 3 — Utilize Best Practices for Implementing IT Initiatives, 2001 PDF
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Eight Imperatives for Leaders in a Networked World: Imperative 4 — Improve Budgeting and Financing for Promising IT Initiatives, 2001 PDF
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Eight Imperatives for Leaders in a Networked World: Imperative 5 — Protect Privacy and Security, 2001 PDF
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Eight Imperatives for Leaders in a Networked World: Imperative 6 — Form IT-Related Partnerships to Stimulate Economic Competitiveness, 2002 PDF
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Eight Imperatives for Leaders in a Networked World: Imperative 7 — Use IT to Promote Equal Opportunity and Healthy Communities, 2002 PDF
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Eight Imperatives for Leaders in a Networked World: Imperative 8 — Prepare for Digital Democracy, 2002 PDF
The Cross-Boundary Leadership Agenda, 2003 PDF
Strategic Diagnosis for Government: Getting Your Bearings in the Information Age, 2005 PDF
Dr. Jerry Mechling
LNW Faculty Chair and Lecturer in Public Policy
Books –
With Victoria Sweeney. Finding and Funding IT Initiatives in the Public Sector: A Guidebook. Sacramento: Government Technology Press, 1998.
With Victoria Sweeney. Achieving Superior Customer Service: Reengineering and Information Technology in the Public Sector. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1998.
With Victoria Sweeney. Overcoming Budget Barriers: Funding Information Technology Projects in the Public Sector. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector, John F. Kennedy School of Government, Harvard University, 1997.
With Thomas M. Fletcher. Information Technology and Government: The Need for New Leadership. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1996.
Information Technologies and State Governments: Challenges for Political Leadership. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1995.
Reengineering Government: Is There a "There" There? Cambridge, MA: Jossey-Bass Publishers, 1994.
America’s Information Technology Agenda, edited with Charles Rosenberg, Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1994.
With Jane Fountain, Linda Kaboolian, and Steven Kelman. Customer Service Excellence: Using Information Technologies to Improve Service Delivery in Government. Strategic Computing and Telecommunications in the Public Sector, Kennedy School of Government, Harvard University, 1994. Also published in Taubman Center for State and Local Government Working Paper Series, Kennedy School of Government, 1994. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
Information Technology and Government Procurement: Priorities for Reform. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1992.
With Steven Kelman and John Springett. Information Technology and Government Procurement: Strategic Issues for the Information Age. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1992.
Articles, Book Chapters, and Monographs –
"The Future of IT-Enabled Change: Are You Ready?." Management Insights, A weekly column published in collaboration with the Government Innovators Network at the Harvard Kennedy School of Government, April 4, 2007. http://www.ksg.harvard.edu/innovations/Management/index.html?p=./Mechling_04042007 or http://www.governing.com/manage/mi/7ins0404.htm.
"The Transition: a Dark-Horse Opportunity." Management Insights, A weekly column published in collaboration with the Government Innovators Network at the Harvard Kennedy School of Government, December 6, 2006. http://www.ksg.harvard.edu/innovations/Management/index.html?p=./Mechling_Dec6
or http://www.governing.com/manage/mi/6ins1206.htm.
"Digital Leadership Moves." Management Insights, A weekly column published in collaboration with the Government Innovators Network at the Harvard Kennedy School of Government, October 4, 2006. http://www.ksg.harvard.edu/innovations/Management/index.html?p=./Mechling_Oct4 or http://www.governing.com/manage/mi/6ins1004.htm.
"Shared Services ‘Trickle Down’ from Canada?" Management Insights, A weekly column published in collaboration with the Government Innovators Network at the Harvard Kennedy School of Government, August 2, 2006. http://www.ksg.harvard.edu/innovations/Management/index.html?p=./Mechling_Aug2 or http://www.governing.com/manage/mi/6ins0802.htm.
"Tools for Compliance in a Networked World. Innovations Case Discussion: RENCTAS." Innovations: Technology, Governance, Globalization 1, no. 2 (2006): 36-43. http://www.policyinnovations.org/ideas/policy_library/data/ToolsforCompliance/_res/id=sa_File1/INNOV0102_p36-43_mechling.pdf.
"A Sobering Challenge." Public CIO Magazine, September 2005. http://www.govtech.com/gt/96524?topic=117673.
"The Right Judgment." Public CIO Magazine, August 2004. http://www.govtech.com/gt/91139.
"Leadership in the Post-Y2K World,” Government Executive, May 2000. http://www.govexec.com/tech/articles/0500mantech.htm.
“Information Age Governance: Just the Start of Something Big?” In Elaine C. Kamarck and Joseph S. Nye, Jr., eds., democracy.com? Governance in a Networked World. Hollis, NH: Hollis Publishing Company, 1999. [Order here: http://www.puritanpress.com/puritanpress/government_politics.asp]
“Better Funding for Government IT: Views from the Front Line.” Journal of the American Society for Information Science (JASIS) 50 (1999): 305-313.
With Victoria Sweeney. “Finding and Funding IT Projects,” four-part series in GovernmentTechnology, 1997-1998.
Part 1: December 1997, http://www.govtech.com/gt/95521.
Part 2: January 1998, http://www.govtech.com/gt/94897.
Part 3: March 1998 http://www.govtech.com/gt/94973.
Part 4: April 1998 http://www.govtech.com/gt/95000.
“Electronic Government.” Encyclopedia of American Government. Oxford Press, 1997.
"When It's Good to Steal." Technology Column, Governing Magazine, August 1996. http://www.governing.com/archive/1996/aug/tech.txt.
"Lessons from an 'Intelligent Island'." Technology Column, Governing Magazine, June 1996. http://www.governing.com/archive/1996/jun/tech.txt.
"Reeingineering: A Fad?" Technology Column, Governing Magazine, April 1996. http://www.governing.com/archive/1996/apr/tech.txt.
"New Challenges for Technology Leaders." Technology Column, Governing Magazine, February 1996. http://www.governing.com/archive/1996/feb/tech.txt.
"Leadership and the Knowledge Gap." Technology Column, Governing Magazine, December 1995. http://www.governing.com/archive/1995/dec/tech.txt.
"Common Ground for Electronic Commerce." Technology Column, Governing Magazine, October 1995.http://www.governing.com/archive/1995/oct/tech.txt.
"Don't Hang Back on Technology." Technology Column, Governing Magazine, August 1995. http://www.governing.com/archive/1995/aug/tech.txt.
"Reaching Across Organizational Lines." Technology Column, Governing Magazine, June 1995. http://www.governing.com/archive/1995/jun/tech.txt.
"We Must Invest in Innovation." Technology Column, Governing Magazine, April 1995. http://www.governing.com/archive/1995/apr/tech.txt.
"The Benefits of 'Strategic Computing'." Technology Column, Governing Magazine, March 1995. http://www.governing.com/archive/1995/mar/tech.txt.
"There Are Ways to Protect Sensitive Data." Technology Column, Governing Magazine, February 1995. http://www.governing.com/archive/1995/feb/tech.txt.
“America’s Technology Agenda: Implications for Government Archivists,” Government Records Issues Series. Albany, NY: National Association of Government Archives and Records Administrators, 1995.
"Next Stop: One Stop." Technology Column, Governing Magazine, December 1994. http://www.governing.com/archive/1994/dec/tech.txt.
"Finding Funds for Technology." Technology Column, Governing Magazine, November 1994. http://www.governing.com/archive/1994/nov/tech.txt.
"The Hidden Data Pricing War." Technology Column, Governing Magazine, October 1994. http://www.governing.com/archive/1994/oct/tech.txt.
"Reinventing Technology Procurement." Technology Column, Governing Magazine, August 1994. http://www.governing.com/archive/1994/aug/tech.txt.
With Jane E. Fountain, Steven Kelman, and Linda Kaboolian. "Report on Customer Service Excellence in Government: Findings and Recommendations," Journal of the International Customer Services Association, June 1994. [Available through Kennedy School Library.]
"The Real Benefit of 'The Aims of Government'." Technology Column, Governing Magazine, June 1994. http://www.governing.com/archive/1994/jun/tech.txt.
"Reengineering: Part of Your Game Plan? A Guide for Public Managers," in special issue "Governing Guide: Reengingeering," Governing Magazine, February 1994. http://www.governing.com/archive/1994/feb/reeng.txt.
"Twenty-first Century Essays," Empire State Report, 1994. [This article is adapted from ’America’s Technology Agenda: The Next Four Years," published by the Program on Strategic Computing and Telecommunications, Harvard University, 1994.] [Available through Kennedy School Library.]
"A State-Level View of Information Infrastructure: Aligning Process and Substance." In Building Information Infrastructure, by Brian Kahin, ed., New York: McGraw-Hill, 1992. [Order here: http://bcsia.ksg.harvard.edu/publication.cfm?program=STPP&ctype=book&item_id=108.]
"Priorities for Social Science Computing: A Survey of Leading-Edge Practitioners." Social Science Computer Review 9 (1991): 93-111.
With Jane Fountain and Eliot Levinson. "Designing Computer-Mediated Jobs and Organizations: Implications for Defense Production and Logistics," report prepared for the Defense Supply Service, Office of the Secretary of Defense, Production and Logistics (Systems), August 1991. Contract No. MDA903-89-K-0142. Also listed as "Designing Computer Based Jobs and Organizations: A Report to Senior Leaders in Government," Taubman Center for State and Local Government working paper, Kennedy School of Government, 1991.
With Charles Gruber. "Information and Law Enforcement." In Local Government and Police Management, by William Geller, ed., International City Management Association, 1991.
"Computers in Local Government Finance." Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1991. [This discussion paper was prepared for the Strategic Computing and Telecommunications Program by Dr. Jerry Mechling and appears in Concepts and Practices in Local Government, Government Finance Officers Association, Spring 1990.] [Available through Kennedy School Library.]
The Emerging Internet: Annual Review of Institute for Information Studies, edited journal and wrote introduction. Washington, DC: Aspen Institute, 1990.
Research Papers and Reports –
"Back-Office Transformation: Why and How," paper written for the National Association of State Auditors, Comptrollers and Treasurers (NASACT) and the National Electronic Commerce Coordinating Council (eC3) NASACT Symposium paper, and presented at the ec3 Annual conference, Sacramento, California, December 2006. http://www.ec3.org/symposia/white_paper.pdf.
"Leadership for a Networked World: Trends, Lessons Learned, Next Steps," e-Government Conference paper, Government of Mexico, Saltillo, Mexico, September 2004.
"Where Next with Ontario’s I&IT Program: Stay the Course? or Time for a Change?—A Third Party Review," report for the Ontario Public Service, 2002.
"Information Age Government for Ontario." Commission for the Future of Ontario Government, June 2002.
With Charles Vincent, "Defining and Measuring Success in Canadian Public Sector Electronic Service Delivery," published for the Lac Carling Conference, Canada, 2001. http://www.nga.org/cda/files/MeasuringProgress.pdf.
"Using Technology to Meet Citizen Needs: Implications for Local Governments," report for conference on the future of Michigan Local Government, June 1999. http://www.mml.org/foundation/using_technology.htm.
With Victoria Sweeney and Thomas Fletcher. "Standing in the Way of Tomorrow: The Federal View of Barriers to Intergovernmental IT Initiatives," for the Intergovernmental Enterprise Panel. Cambridge, MA: Strategic Computing and Telecommunications in the Public Sector Program, John F. Kennedy School of Government, Harvard University, 1998. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
With Victoria Sweeney. "Achieving Superior Customer Service: Reengineering and Information Technology in the Public Sector." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1998. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
"Computer-Supported Service Innovations: Networked Delivery, Networked Production and More." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1998. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
"Information Technology and Coming Changes in Governance." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1997. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
With Victoria Sweeney. "Overcoming Budget Barriers: Funding IT Projects in the Public Sector." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1997. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
With Victoria Sweeney. "Electronic Government: Just the Start of Something Big?" Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1996. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
With Thomas Fletcher. "Information Technology and Government: The Need for New Leadership." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1996. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
"Information Technology and Government Procurement: Priorities for Reform." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1995. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
"Information Technologies and State Governments: Challenges for Political Leadership," prepared for Western Governors Association. Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1995. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
With Jane Fountain, Linda Kaboolian, and Steven Kelman. "Customer Service Excellence: Using Information Technologies to Improve Service Delivery in Government." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1994. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
With Judith Pinke. "Investing in Innovation: The Minnesota Approach." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1992. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
With Steve Kelman and John Springett. "Information Technology and Government Procurement: Strategic Issues for the Information Age." Program on Strategic Computing and Telecommunications in the Public Sector, Kennedy School of Government, 1992.
With Malcolm Sparrow and Thomas Fletcher. "The State/EPA Data Management Program." Program on Strategic Computing and Telecommunications in the Public Sector, Taubman Center for State and Local Government working paper, Kennedy School of Government, 1991. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
"Information Technology Management for Prosecutors," Working paper 87-02-02, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1987. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
Case Studies –
Sponsored by Jerry Mechling
Esther Scott. "Family Net: An Automated Child Welfare Information System." KSG No. 1552.0. Cambridge, MA: Kennedy School of Government Case Program, 1999. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1552.0.]
Authored or Coauthored by Jerry Mechling
With Harvey Simon. "Introducing Computer-Based Remote Services in California (Epilogue)." KSG No. 1256.1. Cambridge, MA: Kennedy School of Government Case Program, 1995. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1256.1.]
With Harvey Simon. "Introducing Computer-Based Remote Services in California." KSG No. 1256.0. Cambridge, MA: Kennedy School of Government Case Program, 1995. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1256.0.]
With Susan Rosegrant. "Toxics Release Inventory: Sharing Government Information with the Public." KSG No. 1154.0. Cambridge, MA: Kennedy School of Government Case Program, 1992. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1154.0.]
With Esther Scott. "Electronic Benefits System in Ramsey County, Minnesota (Sequel/Epilogue)." KSG No. 1038.1. Cambridge, MA: Kennedy School of Government Case Program, 1991. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1038.1.]
With Esther Scott. "Electronic Benefits System in Ramsey County, Minnesota." KSG No. 1038.0. Cambridge, MA: Kennedy School of Government Case Program, 1991. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1038.0.]
With Philip Holland and Esther Scott. "Changing a Hospital's Culture: The Guest Relations Program at Medical College of Virginia Hospitals." KSG No. 1017.0. Cambridge, MA: Kennedy School of Government Case Program, 1990. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1017.0.]
"Minnesota Knowledge Systems Center." KSG No. 1015.0. Cambridge, MA: Kennedy School of Government Case Program, 1990. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1015.0.]
With Steve Kelman. "Computer Procurement in Metro West." KSG No. 1013.0. Cambridge, MA: Kennedy School of Government Case Program, 1990. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1013.0.]
Developed for the Program on Strategic Computing (predecessor of the Leadership for a Networked World Program)
Roberts, Marc, and Harvey Simon. "Info/California: Where Do Electronic Government Tellers Belong? (Epilogue)." KSG No. 1204.1. Cambridge, MA: Kennedy School of Government Case Program, 1993. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1204.1.]
Roberts, Marc, and Harvey Simon. "Info/California: Where Do Electronic Government Tellers Belong?." KSG No. 1204.0. Cambridge, MA: Kennedy School of Government Case Program, 1993. [Order here: http://www.ksgcase.harvard.edu/casetitle.asp?caseNo=1204.0.]
Other Cases Sponsored by Jerry Mechling and the Program on Strategic Computing
Fountain, Jane. The Customer is King: The Service Culture at L.L. Bean. PDF
Fountain, Jane. The Use of 800 Numbers in Government.
Gilbert, Lee. Strategic Systems Planning for the Library of Congress.
Gluckman, Steve. Capital Wireless Integrated Network (CapWIN).
Greenberger, Martin. Aiming At The Top: Systems for Executive Support.
Howitt, Arnold. Information Technology Planning in Metropolitan County.
Kaboolian, Linda. Ruthless with Time and Gracious with People?: Teleservice at the SSA.
Kelman, Steve. The Army & REQUEST. PDF
Kelman, Steve. CALS: Linking the Government and its Vendors.
Kelman, Steve. The SEC & EDGAR.
Kelman, Steve. Taxpayer Service at the IRS. PDF
Kelman, Steve. The Computer Acquisition Process: Some Harsh (and Maybe Excessively Negative) Thoughts. PDF
KSG Innovations Program, Rochester Reevaluation.
Luberoff, David. Court Reporting in Kentucky.
Tumin, Zachary. Social Security on the Web. PDF
Papers commissioned for a conference jointly organized with Lewis Branscomb and published in Building Information Infrastructure (McGraw-Hill, 1992):
Branscomb, Lewis. Information Infrastructure for the 1990s: A Public Policy Perspective.
Faulhaber, Gerald. Pricing Internet: The Efficient Subsidy.
Hogan, William. Energy and Information Network Infrastructures.
Kahin, Brian.The NREN as Information Market: Dynamics of Public, Private, and Voluntary Publishing.
Kleinrock, Leonard. Technology Issues in the Design of the NREN.
Klingenstein, Kenneth. A Coming of Age: Design Issues in the Low-end Internet.
Mandelbaum, Richard and Paulette Mandelbaum. The Strategic Future of the Mid-Level Networks.
McGarty, Terrence. Alternative Networking Architectures: Pricing, Policy and Competition.
Perritt, Henry. Market Structures for Electronic Publishing and Electronic Contracting on a National Research and Education Network: Defining Added Value.
Smarr, Larry and Charles Catlett. Life After Internet: Making Room for New Applications.
Pauli, Gernot and Elizabeth McAllister. A Switch for Northern Telecom.
Perritt, Henry H. The Electronic Agency and the Problems it May Cause for Traditional Paradigms of Public Law.
Sparrow, Malcolm. Fraud Control at “Teleflex Health Insurance Company” (A). PDF
Sparrow, Malcolm. Fraud Control at “Teleflex Health Insurance Company” (B). PDF
Sparrow, Malcolm. Fraud Control at “Teleflex Health Insurance Company” (C). PDF
Sparrow, Malcolm. Pioneers in Georgia: The State/EPA Data Sharing Program (A). PDF
Sparrow, Malcolm. The EPA's Evolving Use of Information: The State/EPA Data Sharing Program (B). PDF
Sparrow, Malcolm. Implementation in New England: The State/EPA Data Sharing Program (C). PDF
Sparrow, Malcolm. Missouri Planning for the Next Century: The State/EPA Data Sharing Program (D). PDF
Sparrow, Malcolm. New Jersey — Redefining the Importance of EPA: The State/EPA Data Sharing Program (E). PDF
Zachary Tumin
Executive Director, LNW Program
"Closing the Information Gap in Biosecurity Readiness." Working Paper, 2008. LNW_Biosecurity_Readiness_Information_Sharing_Paper_1.02.08.3.pdf
"Social Security on the Web: The Case of the Online PEBES." Program on Strategic Computing and Telecommunications in the Public Sector, 1998. PDF
With Mark H. Moore. "Building Clean: The Control of Crime, Corruption, and Racketeering in the Public Construction Markets of New York City", Working paper 96-07-02, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1996. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
"Summary of the Proceedings: Findings and Discoveries of the Harvard University Executive Session for State and Local Prosecutors at the John F. Kennedy School of Government (1986-90)," Working paper 90-02-05, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1990. [PDF]
"Organizational Character and Prosecutorial Values," Working paper 87-02-03, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1987. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
"Managing Relations with the Community"," Working paper 86-05-06, Program in Criminal Justice Policy and Management of the Malcolm Wiener Center for Social Policy, Kennedy School of Government, 1986. [Order here: http://www.ksg.harvard.edu/taubmancenter/who/contact.htm.]
